Privacy Policy

At Sunny Hill Apartments, we respect your privacy. This page explains in plain language what information we collect when you use our website and how we use it.

What we collect

Our website is mostly informational. We do not require accounts, do not process payments on this site, and do not run advertising or marketing trackers.

• Contact details you share voluntarily — for example your name, email, phone number or message when you reach out via our contact form, WhatsApp, email or phone.
• Basic technical data — such as IP address, browser type and approximate location, collected by our hosting provider (Cloudflare) for security and performance.
• Essential cookies — small files needed for the site to work correctly (see our Cookie Policy).

How we use your information

• To respond to your inquiries about availability, pricing or your stay.
• To keep the website secure, fast and reliable.
• To comply with our legal obligations as a host.

We do not sell your data, do not use it for advertising profiling, and do not share it with third parties for marketing purposes.

Third-party services

When you click links to Airbnb, Booking.com or WhatsApp, you leave our website and those services handle your data under their own privacy policies. We recommend reviewing them directly.

How long we keep data

We keep messages and contact details only as long as needed to answer your inquiry or for the duration of your stay. Technical logs are retained for a short period for security purposes.

Your rights

You can ask us at any time to access, correct or delete the information you have shared with us.

Contact

Sunny Hill Apartments
Sunny Hill, Prishtina, Kosovo